RETURNS/ EXCHANGES

Due to the limited availability of our shop items, we are unable to cancel or alter orders once they have been placed. Please be sure everything is correct before placing your order. 

PLEASE VIEW THE SIZE GUIDE & SHIPPING POLICIES BEFORE ORDERING. 

If your apparel does not fit, we do allow returns for SHOP CREDITS. No refunds or exchanges will be provided.  

** NOTE: All item(s) must be unworn/ unwashed for any kind of return. And must have all original tags attached. If the item(s) returns to us with makeup stains, deodorant marks, pet hair or signs of wear, we will NOT issue you a shop credit.**

If a return is accepted, all items must be returned within 10 days of receiving your order.

Buyer is responsible for all shipping costs during the exchanging/return process and will not be reimbursed for the original shipping cost. 

If you have an issue with your order, please contact us immediately at hello@neverlandthreads.com. Please include your order number and photo if necessary. 

SALE ITEMS

All purchases are final for items that are discounted or on sale. No refunds, exchanges, or shop credits will be provided.